Shipping policy

Shipping Policy

Surface Supply LLC

Effective Date: 1/1/2026

This Shipping Policy governs the shipment and delivery of products purchased from Surface Supply LLC (“Surface Supply,” “we,” “us,” or “our”).

By placing an order, you agree to the terms outlined below.

Order Processing

Orders are processed after payment has been received and the order has been accepted by Surface Supply LLC.

Processing times may vary based on:

  • Product availability

  • Order volume

  • Warehouse location

  • Carrier scheduling

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Carriers

Surface Supply LLC ships using third-party freight and parcel carriers. Carrier selection may be determined by:

  • Shipment size and weight

  • Destination

  • Cost efficiency

We reserve the right to select the carrier unless otherwise agreed in writing.

Shipping Rates

Shipping charges are calculated at checkout or stated on the invoice and are based on:

  • Package size and weight

  • Delivery location

  • Carrier rates at the time of shipment

All shipping fees are non-refundable once an order has shipped.

Estimated Delivery Times

All delivery dates provided are estimates only and are not guaranteed.

Surface Supply LLC is not responsible for delays caused by:

  • Freight carriers

  • Weather conditions

  • Customs or port delays

  • Force majeure events

  • Acts beyond our reasonable control

Risk of Loss & Title

Risk of loss and title to products pass to the Customer upon delivery of the shipment to the carrier, unless otherwise stated in writing.

Freight Deliveries & Accessorial Charges

Freight deliveries may incur additional charges, including but not limited to:

  • Liftgate service

  • Residential delivery

  • Limited access locations

  • Re-delivery or storage fees

Such charges are the responsibility of the Customer and may be billed separately if not collected at checkout.

Inspection Upon Delivery

Customer is responsible for inspecting all shipments immediately upon delivery.

If damage is visible:

  • Note the damage on the carrier’s delivery receipt

  • Take photos before opening packaging

  • Notify Surface Supply LLC promptly at contact@surfacesupply.com

Failure to note visible damage at delivery may void the carrier claim.

Concealed Damage

For damage discovered after delivery:

  • Notify Surface Supply LLC promptly via email

  • Retain all packaging materials

  • Provide photos and documentation as requested

Carrier claims for concealed damage are subject to carrier timelines and approval.

Incorrect or Missing Items

If you receive an incorrect item or if items are missing from your shipment, notify us promptly at contact@surfacesupply.com so we can investigate and resolve the issue.

Shipping Address Accuracy

Customer is responsible for providing accurate shipping information.

Surface Supply LLC is not responsible for:

  • Delays or losses due to incorrect addresses

  • Re-routing fees

  • Re-shipping costs

Additional charges resulting from address errors will be billed to the Customer.

International Shipments

International shipments may be subject to:

  • Customs duties

  • Taxes

  • Import fees

These charges are the responsibility of the Customer unless otherwise agreed in writing.

Order Changes & Cancellations

Once an order has shipped, it cannot be modified or canceled.

Requests to change or cancel an order prior to shipment must be submitted promptly and are subject to acceptance by Surface Supply LLC.

Contact

All shipping-related inquiries must be submitted via email:

contact@surfacesupply.com